Rover Repair Request

Let us know which rovers need repair and we'll organise getting them fixed.

Name*

Email*

Phone

School / Organisation*

Rovers for Repair *

Add a separate entry per rover. Specific issue descriptions help us diagnose faster and avoid sending rovers back unfixed.

Rover 1

Serial Number *

The number printed on the underside of the Rover. Numbers only.

Issue *

Be specific about what's wrong, when it happens, and what you've already tried.0/20

Return Address *

Street Address

Suburb

State

Postcode

I understand that rover repairs within the standard 1-year warranty period are covered at no cost for manufacturing defects. Repairs outside the warranty period, or for damage caused by misuse, intentional damage, or neglect, are subject to a $50 service fee plus the cost of replacement parts. Micromelon reserves the right to assess the rover and provide a quote before proceeding with any chargeable repairs. *

Finding your serial number

Flip the rover over. The serial number is printed on the sticker on the underside, next to the barcode. Don't use the ID shown on the rover's screen, it's different.

Underside of the Micromelon Rover showing the serial number sticker

How it works

Submit your request

Fill in the form with your rover details and the issues you're experiencing.

Receive confirmation

You'll receive a confirmation email acknowledging your repair request.

Return Order PDF

We'll email you a Return Order PDF with instructions on how and where to ship your rover.

We repair your rovers

Repairs normally take 1–2 weeks. If your rovers are out of warranty, you'll receive a quote before we proceed.

Repaired & on its way

Once repairs are complete, you'll receive an email letting you know your rover is on its way back.