When a rover goes down in a busy classroom, you need it fixed fast. We've made the repair process as simple as possible. No phone calls, no back-and-forth emails. Just a quick online form and we handle the rest.
How It Works
The whole thing starts on our Rover Repair Request page. Here's what to expect.
1. Submit the Form
Head to the Rover Repair Request page and fill in your details (your name, school, contact info, and which rovers need attention). You can describe the issue and submit multiple rovers in a single request.
The form takes less than two minutes.
2. Fast Approval
We review every request and usually approve them within one hour during business hours. No waiting days for a support ticket to get picked up.
3. RMA Form & Instructions
Once we approve your request, you'll get an email with a PDF containing your RMA (Return Merchandise Authorisation) form and step-by-step instructions for packaging and shipping your rover back to us.
Everything you need is in that one email. No hunting through support portals or knowledge bases.
4. Diagnosis & Repair
When we receive your rover, we'll diagnose the issue and carry out the repair. We'll keep you updated through the process and get your rover back to you as quickly as we can.
Why We Built This
Teachers are busy. The last thing you need when a rover stops working is a complicated support process. We wanted something that respects your time.
- No phone queues: submit a request whenever it suits you
- No waiting: approvals usually happen within an hour
- One email: everything you need arrives in a single PDF
- Transparent: you always know where your rover is in the process
Covered Under Warranty
Every Micromelon Rover comes with a 12-month warranty covering manufacturing defects. If your rover is within warranty, repairs are at no cost. For out-of-warranty rovers, we'll send through a quote before we do any work.
Get Started
If you have a rover that needs attention, head to the Rover Repair Request page and submit your request. We'll take it from there.